Terms of Service

1. Introduction

These Terms of Service (“Terms”) govern your use of the Friendly Rental Software platform, website, booking systems, and related services (collectively, the “Services”) provided by Friendly Rental Software (the “Supplier,” “we,” “us,” or “our”).

By creating an account, accepting a website or booking system, or otherwise using the Services, you (“Customer,” “you,” or “your”) agree to these Terms in full. These Terms prevail over any other terms you may seek to impose, including any terms in purchase orders or acknowledgements. If you do not agree, do not use the Services.

Any person acting on your behalf represents that they have authority to bind you to these Terms. You have evaluated the Services and confirm you have not relied on any representation other than as set out herein.

2. Definitions

• Agreement means these Terms plus any Order or subscription plan you accept.
• Customer Content means all materials, data, text, images, and other content you provide through the Services, including content on your rental website.
• Platform means the Supplier’s software, website (friendlyrentalsoftware.com), and booking platform.
• Order means your subscription plan (Standard, Elite, or Enterprise) or any written order you accept.
• Services means the subscription services described in your Order: website builder, themes, booking system, inventory, payments (Stripe), delivery scheduling, CRM, and related features.

3. Term & Subscription

Your subscription begins on the date you accept an Order (or start a free trial) and continues for the initial term (typically month-to-month). Thereafter it renews automatically for successive periods unless either party gives at least thirty (30) days’ written notice before the end of the current period.

You may cancel at any time via your account settings or by contacting us. No refunds for partial months. Upon cancellation, your access continues until the end of the paid period.

4. Services

In exchange for payment of fees and compliance with these Terms, we grant you a revocable, non-exclusive, non-transferable license to use the Platform and Services for your internal business purposes during the term. You have no other rights in the Platform or our intellectual property.

We use commercially reasonable efforts to provide the Services on a 24/7 basis, subject to scheduled maintenance (with advance notice where practical) and unscheduled maintenance. We do not guarantee uninterrupted or error-free operation.

Support (email, documentation, and for Elite plans: priority support and Help AI) is provided during normal business hours. Support applies only to the Services you have purchased, not to custom development or third-party integrations.

5. Fees & Payment

Fees are as set out in your Order and on our pricing page. Payment is due in advance (monthly or annually). All amounts are in USD unless otherwise agreed, non-cancellable and non-refundable, and exclusive of applicable taxes.

Payment is processed via Stripe. You must maintain a valid payment method. We may suspend or terminate access for non-payment after written notice and a cure period of at least thirty (30) days.

We may increase fees upon thirty (30) days’ notice prior to the end of your current term.

6. Customer Obligations

You agree to:

• Provide accurate information and cooperate with us to provide the Services.
• Use the Services only for lawful purposes and in compliance with all applicable laws.
• Not use the Services to infringe any intellectual property rights, transmit viruses or malware, or engage in fraudulent, abusive, or harmful conduct.
• Not copy, modify, reverse engineer, or create derivative works of the Platform; not use it to build a competing product; not sublicense or resell the Services without written consent.
• Maintain the security of your account and notify us promptly of any unauthorized access.

You are solely responsible for: (a) the accuracy of your pricing, policies, and content on your rental website; (b) compliance with laws regarding your products, services, taxes, and data protection; and (c) any disputes with your end-customers. You indemnify and hold us harmless from claims arising from your breach of these Terms or your use of the Services.

7. Intellectual Property

We and our licensors own all intellectual property rights in the Platform, including software, website templates, themes, designs, and documentation. Except for the limited license granted herein, you receive no rights in our intellectual property. You must not remove any proprietary notices or use our marks without prior consent.

Any feedback, suggestions, or ideas you provide may be used by us without obligation to you.

8. Customer Content & Data

You retain ownership of your Customer Content. You represent that you have all rights necessary to provide it and that it does not infringe any third-party rights. You grant us a non-exclusive license to use, store, and process your Customer Content as necessary to provide the Services.

You are responsible for backing up your data. We use commercially reasonable efforts to maintain data security but are not liable for loss or corruption of Customer Content except to the extent caused by our failure to meet express backup commitments, if any. We are not responsible for loss caused by third parties or by your systems.

Collection and use of data is also governed by our Privacy Policy. You warrant that you comply with applicable data protection laws regarding any personal data you collect through your site.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• The Services and Platform are provided “AS IS.” We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
• We are not liable for indirect, incidental, consequential, punitive, or special damages, including lost profits, lost data, or business interruption, regardless of the theory of liability.
• Our aggregate liability under these Terms shall not exceed the total fees you paid to us in the twelve (12) months preceding the claim.

Nothing in these Terms excludes or limits liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any liability that cannot be excluded under applicable law.

10. Termination

We may suspend or terminate your access immediately if you breach these Terms, fail to pay when due (after cure period), or if required by law. You may terminate at any time with notice; you remain liable for fees through the end of the paid period.

On termination: (a) your license ends; (b) you must cease use of the Platform; (c) we may retain or delete your data as permitted by law. You are responsible for exporting your data before termination.

11. General

Governing law: These Terms are governed by the laws of the State of New York, U.S.A., without regard to conflict of laws principles.

Disputes: Any dispute arising from these Terms or the Services shall be resolved exclusively in the federal or state courts located in New York, and you consent to personal jurisdiction there.

Severability: If any provision is found invalid or unenforceable, the remaining provisions remain in effect.

Entire agreement: These Terms (together with any Order and the Privacy Policy) constitute the entire agreement and supersede any prior arrangements.

Amendments: We may amend these Terms by posting updated terms on our website. Continued use after changes constitutes acceptance. Material changes will be communicated by email where appropriate.

Contact: For questions about these Terms, contact us at support@friendlyrentalsoftware.com or (315) 884-1498.