Terms & Policies
Platform terms overview
A high-level summary of the main platform rules, billing expectations, data responsibilities, and business-risk boundaries.
Use of the platform
- The software is provided “as-is” for managing bookings, inventory, and customer data for rental businesses.
- You are responsible for the accuracy of your own pricing, policies, and content on your tenant website.
- You agree to use the platform in compliance with local laws around payments, taxes, and data protection.
- You remain responsible for your drivers, staff, safety procedures, waivers, contracts, and customer disputes.
Billing & cancellation
- Subscription billing details (pricing, renewal, free trial, cancellation) are in our Terms.
- If you stop using the platform, export and securely store any data you need for your records.
- Refunds or disputes with end-customers are handled directly by you and your payment processor.
- Failed subscription payments can lead to feature restrictions, suspension, or account termination.
Data & security
Data handling and responsibility
Customer data
Names, contact details, booking history — stored securely. Tenants can request export or removal.
Payment details
Payment processing via Stripe. Card numbers are not stored in the application database.
Access control
Secure passwords, account sharing policies, and who may access tenant dashboards.
What Friendly does not do for you
- We do not act as your lawyer, accountant, insurer, or safety consultant.
- We do not guarantee that your customer contracts or public policies are legally sufficient in your state.
- We do not take responsibility for chargebacks, delivery incidents, property damage claims, or customer injuries tied to your operations.
Account risk and enforcement
- Fraud, abuse, security attacks, scraping, spam, or unauthorized access can trigger immediate restrictions.
- High-risk misuse may result in content removal, suspension, termination, and cooperation with payment providers or legal process.
- Platform legal terms should be reviewed by your attorney before you rely on them in production.
For full legal wording, see our Terms of Service, Privacy Policy, and Acceptable Use. These pages are still draft legal materials pending attorney review.